At Toner, we are committed to building exceptional products. If your order isn't the right fit, we offer a straightforward 14-day return window from the date your unit is delivered.

Return Policy

Once your TonerBox has been delivered, you have 14 days to initiate a return request. You then have 14 days to hand over the unused unit, along with all its gear and accessories, in its original packaging to the courier.

Refunds are issued to your original payment method once the returned unit is received, inspected, and processed.

Return shipping costs are non-refundable and will be subtracted from your final refund.

Product eligibility & conditions

Unused units

To be eligible for a refund, the TonerBox unit must be completely unused and in its original condition. It must be returned in its original packaging with all included gear and accessories, documentation, and components. Return shipping costs will be deducted from your final refund amount.

Packaging your return

All returns must be securely packed in their original TonerBox packaging and protective inserts to prevent damage during transport. Items returned without original protective packaging are at risk of transit damage, which may result in a partial refund or rejection of the return.

Damage in transit & defects upon delivery

Your delivery is safe with us. In the rare event that your TonerBox arrives damaged or defective out of the box, this is handled through our Warranty rather than the standard return policy.

Please contact hello@toner.fit within 48 hours of delivery with photos or videos of the external packaging and product damage. We will arrange a replacement unit or repair at zero extra cost to you.